Frequently Asked Questions

Travel and Transportation Frequently Asked Questions

• What type of parking is available around Boise Centre?

  There are numerous parking structures available throughout the downtown area. Four parking garages surround Boise Centre. All provide hourly and daily parking.

  There are 2,561 parking spaces in six well-lit and covered off-street garages owned by Capital City Development Corporation and operated by Republic Parking Northwest. Short-term (hourly) parking and monthly rates are available. Visitors receive the first hour free in the downtown area and each additional hour is $2.50. 2011 average daily rate is $12.00.

  Garage security is available to provide assistance with the following services:

  • Jump Start vehicles
  • Escort to vehicle during nighttime hours
  • Taxi request for those stranded or unable to drive
  • Lost vehicle assistance

  Private parking garages and lots are available for public parking. Signage at each will direct you on hourly parking rates.

• How far is the Boise Centre from the Boise Airport (BOI)?

  Boise Centre is located approximately 8-10 minutes away from Boise Airport (BOI) and all hotels offer free shuttle service.

• Which airlines fly into Boise Airport (BOI)?

  Boise Airport (BOI) is served by the following airlines, charters, commuters, and air taxis.

  • American Airlines / American Eagle
  • Delta
  • Frontier
  • Alaska Air
  • SeaPort Airlines
  • Skywest
  • Southwest Airlines
  • United
  • US Airways
  • Conyon Aviation
  • Jackson Jet Center
  • McCall Aviation
  • Mountain Aviation
  • N2 Air Charter
  • Salmon Air
  • Turbo Air
  • Western Aircraft

  Boise Airport (BOI) is open 24/7. Ticket counters and check-in kiosks are located on the 2nd floor of the terminal. Airlines suggest you arrive 90 minutes prior to departure (2 hours during high travel seasons).

• Is Boise Airport (BOI) called Boise International Airport?

  No. Boise Airport is not an international airport, which means we do not have a U.S. Customs and Border Protection facility at the terminal to process passengers.To fly non-stop to or from an international city, you must make at least one stop at an international airport.However, with non-stop service toseveral of the top 10 airports in the U.S., many international destinations are just one stop away from Boise.

• Does Boise Airport (BOI) have a currency exchange?

  No. Since Boise Airport is not an international airport, it does not have a currency exchange. Currency exchange is available at several local banks.

• What are the estimated taxi fees from Boise Airport (BOI) to Boise Centre?

  The rate varies.We recommend contacting the local cab companies for rates and charges. Keep in mind all hotels offer free shuttle service.

• Are shuttles available?

  Boise Shuttle Service provides transportation to all the major hotels in the Boise area. Many of the local hotels offer complimentary shuttle service to the airport. Guests are encouraged to contact their hotels directly to inquire about services offered.

• Which car rental companies service the Boise area?

  All of the major car rental companies are represented in Boise. These companies include:

  • Alamo
  • Avis
  • Budget
  • Dollar
  • Enterprise
  • Hertz
  • National
  • Thrifty

• What public transportation options exist in Boise?

  Valley Ride Bus System offers pick-up and drop-off location throughout the city.

Accommodations Frequently Asked Questions

• How many hotels are within walking distance from Boise Centre?

  There are 800 hotel rooms within three blocks, 1,400 rooms within a mile and thousands more, from luxurious to affordable, in the city.

• How many hotel rooms are available in Boise?

  Approximately 6,500 hotel rooms are available throughout the entire City of Boise. A complete listing of accommodations can be picked up at Concierge Corner or by clicking here. http://www.boise.org/Visitors/Accommodations.aspx

Attendee Frequently Asked Questions

• What restaurants are available in downtown boise and around Boise Centre?

  There are hundreds of restaurants located in Boise ranging from fine dining establishments to casual patio dining. There are many restaurants and clubs within walking distance of the Boise Centre. A complete listing of dining options can be picked up at Concierge Corner.

• Does Boise Centre offer concessions?

  Yes, vending machines are available at Boise Centre which offer a variety of snack items and beverages. The vending machines are located near the Summit and Waters meeting rooms.

• What is Concierge Corner & Visitor Services?

  Concierge Corner & Visitor Services is operated by the Boise Centre and is staffed by local volunteers. Concierge Corner is a great resource for locals and visitors alike.

  Guests or conventioneers can stop in to get the latest information on local, regional and state attractions, event information, free maps, brochures, special offers, local publications and more.  Guests may also obtain dining and reservation assistance or local accommodation information.  A computer and printer are available for quick research, securing directions and for providing access to print boarding passes or other travel related documents.

  • Boise Convention & Visitors Bureau
  • Boise Chamber of Commerce
  • Buy Idaho
  • Downtown Boise Association
  • City of Boise
  • State of Idaho

• When is Concierge Corner open?

  Concierge Corner & Visitor Services is open Monday through Friday 10 a.m. to 4 p.m. and on special occasions.

Miscellaneous Meeting Planning and Organizing

• Does Boise Centre offer ticketing services?

  Individual events are in charge of their own ticketing needs or requirements. Boise Centre does not have a dedicated ticket office or offer ticketing services for events held at the facility.

• Does Boise Centre offer registration assistance?

  This service may be available at a nominal fee. Please contact our Guest Services Manager at 208-336-8900.

• What type of insurance is required for an event or activity taking place at Boise Centre?

  Groups utilizing Boise Centre must provide a certificate of liability insurance policy listing the Boise Centre as additional insured. Complete insurance requirements are listed in the Boise Centre Use Permit.

• What security services are offered at Boise Centre?

  Groups can secure security services for their event through a local security company. Boise Centre’s Event Managers will be able to provide this information. Security is a client expense and is not included with rental of the facility.

• Is the Grove Plaza available for scheduling?

  Yes. Please contact the Boise Centre’s Operations Manager at 208-489-3601

• What items are prohibited or restricted at Boise Centre?

  Boise Centre prohibits the following items:

  • Firearms
  • Popcorn
  • Hay or straw
  • No woodworking, sawing or painting inside of the facility
  • All balloons must be tethered
  • All helium tanks must have a base
  • No tape or pins on painted or wood surfaces

  It is recommended that any open flame devises be approved by Boise Centre staff prior to being brought into the facility. As per the Boise Fire Department, candles must be in a holder that will return to the upright position when tipped at a 45 degree angle

• What are the Boise Centre’s restrictions on signs and banners?

  Signs and banners can be put in place with the help of our Operations Department. Please coordinate any needs or requirements with your event manager and we will be happy to make sure your materials are placed securely and safely.

• Does Boise Centre have preferred vendors that I am required to work with?

  All food and beverage must be ordered and coordinated through Boise Centre’s Catering Department. Outside food and beverage may not be brought into the Centre.

  All utility services are provided by Boise Centre.

  Equipment rentals are provided by Boise Centre. On site equipment includes one (1) forklift and one (1) scissor lift.

• Does Boise Centre offer a business center for copies, faxing or other general services?

  Yes. The Boise Centre team is ready and willing to assist as needed in providing copies or other helpful services as needed. In some cases a nominal, per page fee will be charged to the event.

  For larger printing jobs there are several quick print companies located in Downtown Boise. Your event manager can help provide you with these contacts.

• What ADA services are available at Boise Centre?

  All meeting rooms and restrooms throughout the facility are ADA accessible.

• Are first aid services available at Boise Centre?

  Yes. First aid kits with proper supplies are strategically located throughout the facility. These kits are clearly marked and are intended for minor medical concerns. Boise Centre has a defibrillator on site.

  Professional medical responders should be contacted in the case of an emergency.

Meals and Entertainment Frequently Asked Questions

• What restaurants are available in downtown Boise and around Boise Centre?

  There are hundreds of restaurants located in Boise ranging from fine dining establishments to casual patio dining. There are many restaurants and clubs within walking distance of the Boise Centre. A complete listing of dining options can be picked up at Concierge Corner.

• Who provides Food & Beverage Service for meetings and events?

  Boise Centre’s in-house culinary team is the exclusive provider of food and beverage for the events held at the facility and has established a very high standard for delivering quality and service.

  The Boise Centre Food & Beverage Department has an established menu, but also works to create custom menus and offerings to meet the needs of its client.

  Outside food and beverage may not be brought into the Boise Centre for personal consumption.

  During events samples may be provided by exhibitors but must be limited to one ounce portions. It is the responsibility of the promoter to notify Boise Centre of any exhibitors handing out food or beverage samples.

  For more information regarding Boise Centre’s food and beverage services, please contact Michael Davis at 208-489-3614.

• Does Boise Centre offer full service catering?

  Yes, Boise Centre has earned an excellent reputation for providing outstanding catering services for the events and functions hosted at the facility. Boise Centre has consistently earned top accolades for its quality meals, meal presentation and service.

• Are groups able to bring in their own catering or beverages?

  No. All food and beverage service will be provided and served by Boise Centre.

• Does Boise Centre offer concessions?

  Yes. Boise Centre has a main concession area located in the main entrance of the facility. A variety of food and beverage items are made available to guests attending events or meetings at the facility. (Concessions are not available for all events, check with your Event Manager to determine if service is needed for your particular event.)

• Are vending machines available at Boise Centre?

  Yes, vending machines are available at Boise Centre which offer a variety of snack items and beverages. The vending machines are located near the Summit and Waters meeting rooms.

Shipping and Receiving Frequently Asked Questions

• What is the shipping address for Boise Centre?

  250 S. 9th Street, Boise, ID 83702

• Which freight or shipping companies can I work with in Boise?

  Shipping arrangements can be made with the following companies. Boise Centre does not offer on-site assistance with shipping.

  • Fed Ex: 1-800-463-3339
  • Fed Ex-Kinko’s Local Office: 1-208-331-5100
  • UPS: 1-800-PICK-UP (7225-877)
  • The UPS Store Vista Village: 1-208-345-2042

  It is the responsibility of the promoter/decorator to handle all tradeshow freight.

  Absolutely no freight will be accepted at Boise Centre in advance of 48 hours of the move-in. It is preferred that all freight being shipped arrive at Boise Centre no earlier than 48 hours prior to the date of the move-in.

  Boise Centre will hold freight in the warehouse for exhibitor pick up.

  On move-out, it is the responsibility of the decorator or exhibitor to place the freight in the warehouse and contact a shipper for pick-up.

  Boise Centre warehouse is not an option for equipment storage.

  Any excess show equipment must be kept in a secured storage area or on a truck.

  Boise Centre is not responsible for items that are left behind.